Refund and Returns Policy

We comply with the South African Consumer Protection Act (CPA). This policy applies to purchases made online at hobbyhuyss.co.za and in store.

Trading card products — no returns

All trading card game (TCG) products — including booster packs, booster boxes, Elite Trainer Boxes, decks, tins, premium collections, singles and graded cards — are sold on a strictly no-returns basis. Due to the current collectable card market and the uncertainty of sealed product values, we cannot accept returns, exchanges or refunds on TCG products once sold, whether opened or unopened. Please check your order carefully before completing checkout.

The only exception is a product that is faulty, damaged in transit, or incorrectly supplied by us — see below.

Other products — change of mind

Board games, accessories and other non-TCG products in unopened, original sealed condition may be returned within 7 days of delivery or collection for a refund or store credit. Return shipping is for your account. Pre-loved games may be returned within 7 days only if a completeness issue we did not disclose is found.

Faulty, damaged or incorrect items

If your order arrives damaged, defective or incorrect, contact us within 7 days at info@hobbyhuyss.co.za with photos and your order number. We will replace the item, or refund you in full including shipping, at your choice. This applies to all products, including TCG products.

Pre-orders

Pre-orders may be cancelled for a full refund any time before the product ships. Once a pre-ordered TCG product has shipped, the no-returns policy above applies. Release dates are set by manufacturers and can change; we will keep you informed of delays.

Refunds

Approved refunds are processed to your original payment method within 5–10 business days.